Interesting to see AI agents gaining traction, and why not. It's obvious we are on the cusp of a pervasive AI based customer support roll out. Calling a bank, utility or telco fills most customers with dread. I can see interactions in the near future being via an App and verbal, not necessarily initiated by a phone call.
Think about a machine that will know a lot more about your use case and the services offered-far more than any human can.
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