Service and Administration

Thanks, hopefully just something simple then.

When a holding is sold, you would only last see the value(opening) from the previous close. If it's £10,325, you can't expect to realise that number because a sale is conducted during the next available auction(market) and FX changes. You might get more or less but you won't receive the same number. The ££ are realised at trade time and this can be any time from 2.30 something to 3pm or later (it's up to winterflood, the biggest broker in europe give or take), it takes 3 working days with equity, 5 for any tracker as it's global(so if a portfolio holds any trackers it's 5 days). Money then moves out of the portfolio to your account with us then to your external bank. And that is a day for each step. These are all working days so add in a weekend and or miss 9am cuts-off and you should allow at least a week. Plan ahead for your needs Your holdings with us are in your name, unlike unit trusts(Vanguard etc) where it is pooled so naturally they can process this a day or two sooner.

ExIM, No problem, no intention of engaging but im not about to let intentional misinformation go unchecked.

Cheers Adam What a strange thing, exactly the same rounded up or down to the nearest quid

It seems to do that from time to time, sometimes they come through later, sometimes not at all.

Thank you Nik. Perhaps you could propose giving the client the option to abandon the small change remaining in funds since it costs the company more to withdraw than the amounts themselves. This would help expedite the process. Frank

Thanks. I did yesterday. Will wait or try to call. Thanks

@uk66fastback If you can send me a message, nik.burrows@cobensdirect.co.uk i will take a look for you Cheers Nik

Hi Adam, I just tried it again and it's gone through, so no idea what was causing the issue

@slatermethuen I'll let the Dev team know and we will take a look at MoneyHub Given the work we have the go I would think it will be a new year task, but we will keep it on the radar Nik

Hi G, It's legit-generated by IT. When the forum was first made available, some of the controls around email validation had not been switched on. This meant one could set up an account without a verified email. You were one of them. The link is asking you to confirm your current email. Please do so to retain your account. Regards Adam

Just to round this off….it was 9 days from placing order to receiving money with Fidelity Happy with the Cobens timeframe

Thanks Adam, thought I was still mixing it up. Yes quai investments. Do they have an easy to use app (on top of the website dashboard)?

Much better now thanks

Thank you Adam for your email today. This turned out to my fault, I'd put it into IM Money Markets (as there was a few quid in there I wanted to use), which of course is not cash, so takes time to sell down. Switches completed today.