Portal update

PM3

Portal update please

Holeshot

dingg

Can't be that difficult for an update, surely?

I worked offshore in the oil industry and if our figures for the days production weren't dispatched correctly having being checked prior to despatch by 3am in the morning serious questions were asked from the field partners.

Someone needs a kick up the arse

PM3

and if the dummies in oil and gas ( and I would know ) can do it....anyone can

Adam Kay

There have been delays on and off for a week or so. Nothing we can do but point it out, which we do.it's something to do with MongoDB and how the updates feed into the custodian. It will get resolved shortly.

dingg

@PM3 said in Portal update:

and if the dummies in oil and gas ( and I would know ) can do it....anyone can

True

When I first went offshore all calculations were long hand and hsd to be telexed to the field partners as soon as the radio op was up at 0600 hrs

That shows you how long ago that was

Latterly everything was done and dusted by 00.30 automatically with a press of f9

Excel is great

PM3

Portal update please

Steve H

Yesterday wasn’t a good day, I think the maths is taking a while

dingg

I think something went awry following the end of the rebalance

Adam Kay

Hi,

The custodian file failed to upload. It happens from time to time. It will be fixed, Monday. Nothing to do with the rebalance.

Regards

Adam

xera

@Adam-Kay sorry to be a pain but would the rebalancing currently going on cause drops in portfolio values? I've seen a 2.5% drop overnight across various family holdings and I'm sure the market itself wasn't that bad over the weekend unless I've missed something. Thanks.

Adam Kay

Hello Xera,

It's the Palo Alto Stock split- I noticed it (valuations)earlier and needed to confirm why. It will impact IML/PHT. The custodian should have applied the new units. 2:1 split so the valuation as it stands is showing the new price with the old units-i.e 50% of its value. It will be fixed today. Apologies

Regards

Adam

xera

Thanks Adam and no apologies needed. Just wanted to check as I'm doing my final year end balance sheet. Thanks.

Adam Kay

We've seen splits over half a dozen holdings over the past year or so. I've always informed them in advance and every time they've told us 'we know!' the last few, NVDA, SMCI etc all adjusted correctly. This one wasn't. Nothing we can do about it other than press for a resolution(fast). No one wants to see a 3% dip when there isn't one, more like 0.3%

Regards

Adam

rubensolo82

Hi Adam,
Apologies as I don’t know how I can send a direct message to you. Just trying to find more info on Intelligent money and Cobens direct. I am in need of withdrawing money but no one has responded to my emails.

Adam Kay

Hi Ruben solo,

If you email support@cobensdirect.co.uk it will be responded to tomorrow.

Regards

rubensolo82

Thanks. I did yesterday. Will wait or try to call. Thanks