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Cobens Direct
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  3. Portal update

Portal update

Scheduled Pinned Locked Moved Service and Administration
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  • A Online
    A Online
    Adam Kay
    Global Moderator
    wrote on last edited by
    #9

    There have been delays on and off for a week or so. Nothing we can do but point it out, which we do.it's something to do with MongoDB and how the updates feed into the custodian. It will get resolved shortly.

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    • P PM3

      and if the dummies in oil and gas ( and I would know ) can do it....anyone can😊

      D Offline
      D Offline
      dingg
      wrote on last edited by
      #10

      @PM3 said in Portal update:

      and if the dummies in oil and gas ( and I would know ) can do it....anyone can😊

      True πŸ˜‚

      When I first went offshore all calculations were long hand and hsd to be telexed to the field partners as soon as the radio op was up at 0600 hrs

      That shows you how long ago that was πŸ˜‚πŸ˜‚

      Latterly everything was done and dusted by 00.30 automatically with a press of f9

      Excel is great 😎

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      • P Offline
        P Offline
        PM3
        wrote on last edited by
        #11

        Portal update please

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        0
        • S Offline
          S Offline
          Steve H
          wrote on last edited by
          #12

          Yesterday wasn’t a good day, I think the maths is taking a while πŸ€•

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          • D Offline
            D Offline
            dingg
            wrote on last edited by
            #13

            I think something went awry following the end of the rebalance πŸ™„

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            • A Online
              A Online
              Adam Kay
              Global Moderator
              wrote on last edited by
              #14

              Hi,

              The custodian file failed to upload. It happens from time to time. It will be fixed, Monday. Nothing to do with the rebalance.

              Regards

              Adam

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              • X Offline
                X Offline
                xera
                wrote on last edited by
                #15

                @Adam-Kay sorry to be a pain but would the rebalancing currently going on cause drops in portfolio values? I've seen a 2.5% drop overnight across various family holdings and I'm sure the market itself wasn't that bad over the weekend unless I've missed something. Thanks.

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                • A Online
                  A Online
                  Adam Kay
                  Global Moderator
                  wrote on last edited by
                  #16

                  Hello Xera,

                  It's the Palo Alto Stock split- I noticed it (valuations)earlier and needed to confirm why. It will impact IML/PHT. The custodian should have applied the new units. 2:1 split so the valuation as it stands is showing the new price with the old units-i.e 50% of its value. It will be fixed today. Apologies

                  Regards

                  Adam

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                  • X Offline
                    X Offline
                    xera
                    wrote on last edited by
                    #17

                    Thanks Adam and no apologies needed. Just wanted to check as I'm doing my final year end balance sheet. Thanks.

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                    • A Online
                      A Online
                      Adam Kay
                      Global Moderator
                      wrote on last edited by
                      #18

                      We've seen splits over half a dozen holdings over the past year or so. I've always informed them in advance and every time they've told us 'we know!' the last few, NVDA, SMCI etc all adjusted correctly. This one wasn't. Nothing we can do about it other than press for a resolution(fast). No one wants to see a 3% dip when there isn't one, more like 0.3%

                      Regards

                      Adam

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                      • R Offline
                        R Offline
                        rubensolo82
                        wrote on last edited by
                        #19

                        Hi Adam,
                        Apologies as I don’t know how I can send a direct message to you. Just trying to find more info on Intelligent money and Cobens direct. I am in need of withdrawing money but no one has responded to my emails.

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                        0
                        • A Online
                          A Online
                          Adam Kay
                          Global Moderator
                          wrote on last edited by
                          #20

                          Hi Ruben solo,

                          If you email support@cobensdirect.co.uk it will be responded to tomorrow.

                          Regards

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                          0
                          • R Offline
                            R Offline
                            rubensolo82
                            wrote on last edited by
                            #21

                            Thanks. I did yesterday. Will wait or try to call. Thanks

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