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  3. Timeframes for pension withdrawals?

Timeframes for pension withdrawals?

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  • N Offline
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    Nik Burrows
    Global Moderator
    wrote last edited by
    #8

    Hi Mike
    Payroll is run, HMRC are informed and the paperwork between payroll and HMRC is run, while this is in action funds will be requested.
    Once the paperwork is complete a payslip is created and payment will be made
    Cheers
    Nik

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      mikeiow
      wrote last edited by
      #9

      Thanks Nik!
      Is there any way of knowing what stage her request is at on that timeline?
      I presume the payroll run is Cobens?
      “Approved” doesn’t give us a hint of where that is at.
      Cheers

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        Nik Burrows
        Global Moderator
        wrote last edited by
        #10

        It is all run via Quai/IM with an external payroll provider running that part.
        We have looked at options to track additional stages on the dashboard and will add some additional check points when we make the platform changes we are working on.
        With pension withdrawals there are a lot of moving parts and reliance on this parties, but we should be able to add key stage updates
        Cheers

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          mikeiow
          wrote last edited by
          #11

          One suggestion. Send documents that can be edited.
          She has just received a pdf you need returning, then you will receive it and send her something else.
          Can't sign or print these things from abroad.
          This is VERY irritating!

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            Nik Burrows
            Global Moderator
            wrote last edited by
            #12

            hi Mike
            As I said in my e-mail to you ahead of your application, the process has been changed due to FCA regulatory changes and landed with very little notice, so the current process is lumpy and was implemented as best as it could be given the notice period. It will ultimately all be automated again
            Cheers Nik

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              mikeiow
              wrote last edited by
              #13

              Okay.... Darrell has sent two forms:

              1. Accessing Pension Benefits Advice Declaration
              2. Points to Consider when taking benefits from your pension

              She has managed to edit them (no easy feat with a pdf!) & sent them back 👍

              .... but a slight concern remains that his letter ended with "Once we have received this confirmation, we will issue you with a My Choice of Pension Benefit Form and a Points to Consider form."

              ....it feels like those are the two forms he sent her?!

              Hopefully it can all proceed with no issues. It's a piffling amount really, but she does want to get the maximum she can for FY25-26!

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                mikeiow
                wrote last edited by mikeiow
                #14

                Then Amy sent another email to request confirmation.
                Now Ryan has sent another.
                This starts to feel pretty obstructive!
                THREE different people.
                Good grief!
                Christine has replied to Ryan, and asked him to confirm that there is nothing else needed....& that this should still complete within this tax year.
                Fingers crossed!

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                  Adam Kay
                  Global Moderator
                  wrote last edited by
                  #15

                  It sounds like they’re being thorough

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                    PeterT
                    wrote last edited by
                    #16

                    It sounds like they do not trust each other

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                      mikeiow
                      wrote last edited by
                      #17

                      It mildly concerns me, tbh. Left hand, right hand, task ownership etc.

                      I do appreciate Nik said the process was a bit “lumpy”, but it doesn’t fill us with confidence they will perform the transfer this FY 🫣

                      We remain hopeful!

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                      The value of your investments can go down as well as up, and you may get back less than you invested.

                      Cobens is a trading name of Cobens Group Limited which is authorised and regulated by the Financial Conduct Authority. We are entered on the Financial Services Register No. 05850981 at https://register.fca.org.uk .

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