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  3. Timeframes for pension withdrawals?

Timeframes for pension withdrawals?

Scheduled Pinned Locked Moved Service and Administration
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  • M Offline
    M Offline
    mikeiow
    wrote last edited by
    #11

    One suggestion. Send documents that can be edited.
    She has just received a pdf you need returning, then you will receive it and send her something else.
    Can't sign or print these things from abroad.
    This is VERY irritating!

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    • N Offline
      N Offline
      Nik Burrows
      Global Moderator
      wrote last edited by
      #12

      hi Mike
      As I said in my e-mail to you ahead of your application, the process has been changed due to FCA regulatory changes and landed with very little notice, so the current process is lumpy and was implemented as best as it could be given the notice period. It will ultimately all be automated again
      Cheers Nik

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      • M Offline
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        mikeiow
        wrote last edited by
        #13

        Okay.... Darrell has sent two forms:

        1. Accessing Pension Benefits Advice Declaration
        2. Points to Consider when taking benefits from your pension

        She has managed to edit them (no easy feat with a pdf!) & sent them back 👍

        .... but a slight concern remains that his letter ended with "Once we have received this confirmation, we will issue you with a My Choice of Pension Benefit Form and a Points to Consider form."

        ....it feels like those are the two forms he sent her?!

        Hopefully it can all proceed with no issues. It's a piffling amount really, but she does want to get the maximum she can for FY25-26!

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        • M Offline
          M Offline
          mikeiow
          wrote last edited by mikeiow
          #14

          Then Amy sent another email to request confirmation.
          Now Ryan has sent another.
          This starts to feel pretty obstructive!
          THREE different people.
          Good grief!
          Christine has replied to Ryan, and asked him to confirm that there is nothing else needed....& that this should still complete within this tax year.
          Fingers crossed!

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          • A Offline
            A Offline
            Adam Kay
            Global Moderator
            wrote last edited by
            #15

            It sounds like they’re being thorough

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            • P Offline
              P Offline
              PeterT
              wrote last edited by
              #16

              It sounds like they do not trust each other

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              • M Offline
                M Offline
                mikeiow
                wrote last edited by
                #17

                It mildly concerns me, tbh. Left hand, right hand, task ownership etc.

                I do appreciate Nik said the process was a bit “lumpy”, but it doesn’t fill us with confidence they will perform the transfer this FY 🫣

                We remain hopeful!

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                • M Offline
                  M Offline
                  mikeiow
                  wrote last edited by
                  #18

                  Just to follow up….
                  Slightly odd that online the status has changed from “Approved” to “ Requested Information”….but on the 29th she had a message confirming they “have requested disinvestment and once the monies have been disinvested, we will pay the monies within 3-5 working days”.

                  Hopefully just a lag in messaging online, & hopefully payment will be received within the next few days, comfortably within this FY🤞

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                  • M Offline
                    M Offline
                    mikeiow
                    wrote last edited by mikeiow
                    #19

                    Just to mention that with no monies received, MrsMikeIOW has send a follow-up email to Amy Ward, cc:d to @Nik-Burrows.

                    The process is VERY worrying: feels like Cobens are struggling to manage this task, which ought to be straightforward 😞

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                    • N Offline
                      N Offline
                      Nik Burrows
                      Global Moderator
                      wrote last edited by Nik Burrows
                      #20

                      Apologies Mike, the Quai/IM processing on this has been poor. I'll chase it up with them today

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                      The value of your investments can go down as well as up, and you may get back less than you invested.

                      Cobens is a trading name of Cobens Group Limited which is authorised and regulated by the Financial Conduct Authority. We are entered on the Financial Services Register No. 05850981 at https://register.fca.org.uk .

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