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  3. Investment Returned Without Warning

Investment Returned Without Warning

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  • S Offline
    S Offline
    SiriAlexaAl
    wrote on last edited by
    #1

    Has anyone else had an investment returned to them without any prior notice, nor ANY other communication?

    Nik - I've copied you in on my e-mail reply to contributions@intelligentmoney.com

    The e-mail address surprises me, as I thought that all e-mails would now be sent from Cobens or Quai e-mail addresses.

    I've got a bad feeling about this - I fear the website has been hacked.

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    • S Offline
      S Offline
      SiriAlexaAl
      wrote on last edited by
      #2

      BTW, I've only had the e-mail - which, stupidly, I replied to, as the details were very precise.

      I've not had any actual funds returned, but due to my signiture block, the other party now has my phone number.

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      • A Offline
        A Offline
        Adam Kay
        Global Moderator
        wrote on last edited by
        #3

        Hi G,

        The email address is legit. It sounds like the system thinks the recent contribution breaches your remaining ISA allowance. We will come back to you tomorrow.
        Regards

        Adam

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        • A Adam Kay

          Hi G,

          The email address is legit. It sounds like the system thinks the recent contribution breaches your remaining ISA allowance. We will come back to you tomorrow.
          Regards

          Adam

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          S Offline
          SiriAlexaAl
          wrote on last edited by
          #4

          @Adam-Kay Please do, as I am touching cloth in a big way. I need to be 100% reassured that I've not been hacked, as there are many coincidences surrounding this event, which I can explain offline.

          The e-mail had all the signs of a con, but I fired off my first reply in a hasty red mist, and didn't notice the obvious signs.

          Thanks for the reassurance,

          G

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          • A Offline
            A Offline
            Adam Kay
            Global Moderator
            wrote on last edited by
            #5

            I can assure you, from what I see it looks like the ISA allowance has been breached and if that were the case, you would receive an email from that email account. The email you have is from IM, we still use the domain.

            When an ISA contribution is processed, checks are carried out with the custodian and if there is no available allowance the contribution is rejected.

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            • A Offline
              A Offline
              Adam Kay
              Global Moderator
              wrote on last edited by
              #6

              Added, you may think that there was available allowance. That's a different matter. If you could take this offline, email me or Nik with what the concern is. If it's solely regarding the validity of the email address/sender I can confirm it is valid-we sent it. If you think there is an error with the calculated ISA allowance remaining please advise.

              Regards

              Adam

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              • A Adam Kay

                Added, you may think that there was available allowance. That's a different matter. If you could take this offline, email me or Nik with what the concern is. If it's solely regarding the validity of the email address/sender I can confirm it is valid-we sent it. If you think there is an error with the calculated ISA allowance remaining please advise.

                Regards

                Adam

                S Offline
                S Offline
                SiriAlexaAl
                wrote on last edited by
                #7

                @Adam-Kay Thanks, the immediate problem (in my mind) has been resolved.

                It's now a different problem, which I trust that Nik is resolving off line.

                Thanks for lowering my blood pressure with the reassurances about the legitimacy of the e-mail. That was my main concern.

                G

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                The value of your investments can go down as well as up, and you may get back less than you invested.

                Cobens a trading name of Astute Financial Management UK Limited is authorised and regulated by the Financial Conduct Authority. Registered Address: 4th Floor Peek House, 20 Eastcheap, London, EC3M 1EB. Registered in England and Wales No. 5850981.

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