Making a pension withdrawal
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I'm trying to make a lump sum withdrawal from my pension (thanks Adam
), which is something I've done before by making a New Application in the Benefits section.This time around, I've been sent a bunch of forms via email to fill in (manually) which, when I checked, are exactly the same questions as the online request. I queried this with the sender, who remained adamant that I have to fill in the paper forms as that is an FCA requirement.
I completely get that there are FCA rules to abide by, which I have no issue with, but I'm completely failing to understand why I need to print, complete and then scan back in a paper set of forms for the same request, and especially given that I've made several similar requests in the past without having to do so.
I've completed the forms now as it seems that my request is not going to be processed unless I do, but I'm curious: are the online forms no longer valid? If they aren't then surely they should be removed from the website? Or, if they are still valid, why am I having to duplicate them? The other questions I've raised in the emails aren't being addressed either; perhaps they will be now that the office have two copies of my forms
Anyone else?
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This is a little concerning.....
We had to "deploy Nik" to sort out a rather confused back office team a while back for a pension withdrawal: I see from the chat my last comment was "hopefully the process will be slick with everyone having learned something!"This concerns me that things have not been learned
Nik, Adam - please tell us we don't have to deal with paper copies now?
That would be very painful -
Evening gents,
Things have indeed bean learnt.
The process will be back online in the near future and normal service will resume, The FCA tightened up their requirements and the interim solution is a little lumpy, so my apologies for that.
Nik