Why are you blocking transfers to WealthKernel?

Ronski

Thank you for the reply, that doesn't put my mind at rest, I have invested a small sum of money with them. Presumably Quai doesn't participate in this forum, so are you able to find out any details?

Nik Burrows

Quai have confirmed that the transfers have raised several areas of concern which are now under investigation.
The FCA and Wealthkernal have been informed.
The transfers will remain on hold until the investigations are complete.

Ronski

Thanks, hopefully just something simple then.

PM3

Today is 2 montns since my request

Adam Kay

Hi PM3,

I understand you have emailed Quai in the last day or so and in any event please refer to them. We (Cobens) are not involved in the transfer process.

Regards

Adam

? Offline

I note my post has vanished, I wonder why?

PM3

Adam; To be fair, Quai took over the SIPP ( in my case ) but the processes , mechanisims to interact, make changes, make requests etc , by me , were given to Coben Direct by Quai and as such I am pretty sure COBENS are at the very least jointly involved in what is happening or not happening.

For the record I emailed Quai 4 weeks ago and today
My transfer request was nearly 9 weeks ago

Quai ( I use as a collective noun ) do not answer it seems .

Regards, Paul

Adam Kay

Hi Paul,

We (Cobens) are involved only insofar as we know of the status quo, have been the messenger in some cases. You and the 7 other affected parties are welcome to contact me directly. I won't be dealing with this on a public forum.

Regards

Adam

? Offline

,

Many thanks for your email.

As we communicated with you prior to Christmas, we are undertaking due diligence on the overall Vanquish proposition and will not be transferring any accounts at this point.

The team are dealing with your complaint and will respond within the required timescales.

Thanks
Tony

Tony Webb
Chief Executive

Just received the above....

I also received phone calls from a Cobens person asking me if I wanted my accounts transfering, in about July last year, something very odd going on!

Nik Burrows

As detailed by Adam above, Cobens have no part in the transfer process so please direct any queries to Quai

The response posted above by Malcom is from Tony, the Chief Exec at Quai, we are not able to add anything to this.